1. Order Process:

• All orders must be placed through our website.

• Custom orders require a minimum of 2 weeks’ notice. Our current process time for custom party favors is 2-3 weeks. We ship based on the date needed. Please provide the date you would like the order to arrive, NOT the date of the event.

• Submit your ideas (theme) in the personalize box and if you would like an image on your favors, email them to Digitalbutterfly492@gmail.com, please include the guest of honors name in the subject line. Once payment has been made, you will receive a proof of your pre-design within 2 business days Orders are considered confirmed only upon receipt of full payment.

**Proofs must be approved/ and or any corrections made within the first 24 hours after sending. **

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2. Payment:

• We accept payments through Zelle, Apple Pay, and PayPal.

• Orders will only be processed upon receipt of full payment.

• Prices are subject to change without notice.

• For orders of $200+ we will require a contract to be signed by the purchaser. we will require ID and matching credit/debit card to be submitted at our discretion. This is in an effort to combat fraudulent orders. Alternatively, the order can be paid via Zelle. 

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3. Customization:

• Custom party favors and decor will be crafted according to the specifications provided by the customers

• Any changes to the order must be communicated within 24 hours of placing the order.

• Additional charges may apply for significant changes or additions.

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4. Cancellations and Refunds:

• Cancellations are accepted within 48 hours of placing the order.

• Refunds will be issued only for cancellations made within the stipulated time frame.

• Due to the custom nature of our products, we do not accept refunds or cancellations after this time frame. If your plans change, and/or you need to change the theme or items on your order, you may do that if your order has not been started yet.

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5. Shipping:

• Shipping costs are calculated based on the weight and destination of the order.

• We are not responsible for delays in shipping caused by unforeseen circumstances or shipping carriers.

• All orders are shipped with USPS Priority mail, a tracking number is always provided once your order ships.

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6. Damaged or Defective Items:

• Please inspect your order upon receipt. Photo documentation will be provided upon packaging items.

• Report any damage or defects within 24 hours of receiving the order.

• We may request photographic evidence of the damage or defect.

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7. Returns and Exchanges:

• Due to the custom nature of our products, we do not accept returns. 

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8. Privacy Policy:

• Customer information is kept confidential and will not be shared with third parties.

• We may use customer information for order processing, communication, and marketing purposes.

• Credit card information is not stored on our servers.

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9. Communication:

• We will communicate with customers primarily through the email address provided during the ordering process.

• Customers are responsible for ensuring that their contact information is accurate and up to date.

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10. Intellectual Property: - All designs, images, and content on our website are the intellectual property of [Your Boutique Name]. - Reproduction or use of any content without permission is strictly prohibited.

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11. Governing Law: - These terms and conditions are governed by the laws of [your jurisdiction]. - Any disputes will be resolved through arbitration in accordance with the laws of [your jurisdiction].

By placing an order with [Your Boutique Name], you agree to abide by these Store Policies, Terms and Conditions. [Your Boutique Name] reserves the right to update or modify these terms at any time without prior notice. It is the responsibility of the customer to review these terms periodically.